The Wicked Cool Neck Chill Headband is designed for personal comfort and heat relief purposes only. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition.Use only as directed.Do not microwave or overheat the gel packs.Do not apply to broken or sensitive skin without proper fabric barrier.Keep out of reach of children. Always supervise during use.Gel packs are non-toxic but not intended for ingestion.By purchasing and using our products, you accept full responsibility for proper usage and agree that The Wicked Cool Store and its affiliates are not liable for injury or misuse of the product.
Thank You For Your Purchase
We want you to love your experience with The Wicked Cool Store, but if you're not satisfied, here’s how we can help:✅ Return Window:
You may return any eligible item within 14 days of delivery.🚚 Return Conditions:
Item must be unused, in original packaging, and in resalable condition
RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBLITY
Original shipping fees are non-refundable
❌ Non-Returnable Items are listed as follow:
-Used or soaked gel packs
-Damaged items due to misuse
-Custom or final sale products
💳 Refund Process:
Once we receive and inspect your return, a full refund (minus original shipping) will be issued within 5–7 business days to your original payment method.
📬 How to Request a Return:
Please email Tai@thewickedcoolstore.com with your order number and reason for return. We’ll provide return instructions and the appropriate return address.
Thank you for choosing Wicked Cool. We’re here to keep you cool—literally and figuratively. 😎